Resume
Work
Experience
2020 - 2021
Real Estate Virtual Assistant
Managing emails and communications from Owners, Tenants and Property Managers. I also do the invoicing or entering of trades invoices and other invoice notices in Property Tree. I am managing the filing of lease documents and creating templates to forward notices and file them in the system for easy-access to the clients.
2018 - 2020
Risk Analyst
Receiving claims/disputes from cardholders and review documents regarding with their online purchases. We receive the disputes being filed and take time to review and gather proofs to validate it.
2017 - 2018
Sourcing Coordinator
Collecting leads from employees and have them contacted to apply in the company. I also engage in welcoming new hires and conduct an overview of rules, incentives and bonuses they'll be getting in the company in their first day of training.
2014 - 2017
Customer Service/Technical Support Representative
Taking in calls from customers needing customer service/technical support on their services. Three LOBS - Phone service, Internet service nd TV service are involved in my daily task. I also take in billing calls and discuss to customers their monthly charges/bill, discounts, and prorates.
Education
2012 - 2015
West Negros University | Bachelor's Degree
Bachelor of Secondary Education Major in Mathematics
Skills
& Expertise
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Email Management (Outlook & Gmail)
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Invoicing (Rest Professional & Property Tree)
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Graphic Design Services (Adobe & Canva)
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Data Entry (Microsoft Word & Excel)
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Customer Service
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Chat Support
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Lead Generation
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Administrative Task
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Social Media Management